1. Who we are
Ferculon is run by the legal name of the company, its registered address and its business registration number ("we", "us"). In these terms, "you" is the restaurant business that uses Ferculon, and the "account holder" is the person who opened its account.
2. What Ferculon is
Ferculon is a tool for restaurant businesses in Mauritius. It takes orders at the counter, at the table and online, sends them to the kitchen, takes payments and prints receipts, keeps the reservation book and the waitlist, keeps a guest list, counts stock, and reports on takings and tax. It has a back office on the web and an app for the restaurant's tablets and phones.
It is made for businesses, not for consumers. Guests who book or order through a restaurant's page are that restaurant's customers.
3. Accounts are by invitation
- An account can only be opened on the web, with an email address we have approved. The app has no sign-up.
- The account holder accepts these terms for themselves and for the restaurant, and confirms they are allowed to do so.
- The account holder adds the restaurant's team. People on the team sign in to the back office with a code sent to their own email, and unlock the restaurant's tablets with their own PIN.
- Tablets and phones join the restaurant with a pairing code from the back office.
4. Price and payment
The price of Ferculon and how it is paid are agreed in writing between us and the restaurant before the account opens: fees, billing period, payment terms and notice. Nothing is sold or paid for inside the app.
5. What the restaurant is responsible for
- Its menu, prices, descriptions and allergen information.
- Its tax and charges. Ferculon works out every bill from what the restaurant sets (VAT registration, rate, whether prices include it, and any charges). The restaurant checks that these settings, its receipts and its invoices meet the Mauritius Revenue Authority's rules.
- The people it adds to its team, the roles it gives them, and keeping PINs and sign-in codes private.
- Photos and words it uploads: it must have the right to use them.
- Using Ferculon lawfully, and not trying to reach other restaurants' data or disrupt the service.
6. Guests' details
The restaurant is responsible for its guest list under the Data Protection Act 2017 of Mauritius. We keep that list on the restaurant's behalf and use it only to run Ferculon for that restaurant. Each restaurant's page links to a privacy notice for its guests. The restaurant answers its guests' requests; the back office has the tools to export everything kept about a guest and to erase a guest.
7. Your data, and leaving
- The account holder can download everything the restaurant keeps in Ferculon at any time, from Account in the back office.
- The account holder can delete the account from the back office, from the app, or from the deletion page. Nothing is deleted for a grace period (7 days at present), during which they can cancel. After that the account, its restaurants and everything in them are deleted for good.
- Tax law may require the restaurant to keep its invoices and accounting records for several years. Download them before deleting: once deleted, we cannot give them back.
- We keep only a record that an account was deleted and when, holding a one-way fingerprint of the email.
8. Keeping Ferculon running
We work to keep Ferculon available and to protect it, and we may change or improve features. Service levels, planned maintenance notice, and how we tell the account holder about changes that affect them.
9. Suspending an account
We may suspend an account that is used unlawfully or that puts other restaurants or guests at risk, and we tell the account holder why. Notice periods and how a suspension is lifted.
10. Liability
Limits and exclusions of liability, to be written with the lawyer.
11. Law
These terms are governed by the laws of Mauritius, and the courts of Mauritius decide any dispute. Confirm with the lawyer.
12. Contact
Questions about these terms: contact email and postal address.